Your Guide to the Sound Health Services Patient Portal
Note: Your Sound Health Services Patient Portal must be activated (through the e-mail sent to you) before you can access it here. Need help? Securely message us at 314-350-5398 or click the purple “Message Us” button on this screen.
Through your Sound Health Services Patient Portal you will be able to:
- View your upcoming appointments
- View your visit notes and treatment plans
- View your medical records and medications
- Update your medical history
- Pay your bill
- Send and receive portal messages
How to activate your patient portal:
You will receive an email to activate your Sound Health Services Patient Portal. Please activate your patient portal within 72 hours. If you need help, please securely message us at 314-350-5398 or click the purple “Message Us” button on this screen.
To help you get started, here are simple step-by-step instructions for common tasks:
How to access your visit notes:
- Select ‘Appointments’ from the top navigation bar
- Select ‘Past Appointments’ from the side bar
- To view your Visit Notes, select the blue hyperlink with the date and time of your visit
- To download or print the notes, select the ‘Download’ or ‘Print’ buttons in the document viewer
How to request records that are not accessible through the Sound Health Services Patient Portal:
- Select ‘Messages’ from the top navigation bar
- Select ‘Compose Message’
- In the ‘To’ field, type in or select ‘Medical Records’ from the drop-down menu
- In the message field, indicate which records you would like our staff to process for you
- Select ‘Send’ to send your request to us
Accessing records outside of the Sound Health Services Patient Portal:
If you are having difficulty accessing your records in the Sound Health Services Patient Portal, you can message us using the purple “Message Us” button on this screen.
Did you know? Once you activate your Sound Health Services Patient Portal, you can also access your medical records on your smartphone. Simply go to the app store and download the APPatient App.